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Best Practices…Are They Yesterday’s News?

Barbara Glynn Alves Oprah calls them the Ah-Ha Moments– the second you get that one piece of information or insight that connects all the dots.  I recently had an enlightening moment onboard a flight to Mexico. No, nothing life-threatening like engine failure or loss of cabin pressure! Nor did any cabin attendant pull an inflatable slide to escape his dreary existence. But it did involve Mad Men…

The July issue of Delta’s Sky magazine was devoted to the Click here to read full article